COVID-19 FAQs for Policy Owners
- Provided at least a 90-day premium grace period for all policy owners at the start of the pandemic, and Trustmark is now working to ensure adequate notices are sent to policy owners who are in danger of lapsing and offering the opportunity to pay the necessary premium.
- Providing an easy reinstatement option if you have been furloughed or temporarily laid off and request reinstatement before April 1, 2021.
- Providing an additional one-time $250 Jump-Start benefit if you can’t work due to contracting COVID-19 and qualify for disability benefits before April 1, 2021.
As the situation evolves, we’ll keep you up to date. For more details on our current response and the resources you need, please use the FAQs below.
Customer Care: (800) 918-8877 or CustomerCare@trustmarkbenefits.com. Customer care professionals are available Monday through Friday from 7:00 a.m. to 6:00 p.m. CT.
New York Life Products Customer Care: (866) 949-6036 or NYCustomerVB@trustmarkbenefits.com. Customer care professionals are available Monday through Friday from 7:00 a.m. to 6:00 p.m. CT.
Claims: (877) 201-9373 or ClaimContactVB@trustmarkbenefits.com. Claims professionals are available Monday through Thursday from 6 a.m. to 7 p.m. CT, Friday from 6 a.m. to 6 p.m. CT.