COVID-19 FAQs for Policy Owners
- Trustmark provided at least a 90-day grace period for premium payments to accommodate policy owners going through challenging times. As we approach the three month (90-day) mark, Trustmark is now working to ensure adequate notices are sent to policy owners who are in danger of lapsing, offering the opportunity to pay the necessary premium.
- Easy reinstatement option if you have been furloughed or temporarily laid off and request reinstatement before September 1, 2020.
- An additional one-time $250 Jump-Start benefit if you can’t work due to contracting COVID-19 and qualify for disability benefits before December 31, 2020.
As the situation evolves, we’ll keep you up to date. For more details on our current response and the resources you need, please use the FAQs below.
Customer Care: (800) 918-8877 or CustomerCare@trustmarkbenefits.com. Customer care professionals are available Monday through Friday from 7:00 a.m. to 6:00 p.m. CT.
New York Customer Care: (866) 949-6036 or NYCustomerVB@trustmarkbenefits.com. Customer care professionals are available Monday through Friday from 7:00 a.m. to 6:00 p.m. CT.
Claims: (877) 201-9373 or ClaimContactVB@trustmarkbenefits.com. Claims professionals are available Monday through Thursday from 6 a.m. to 7 p.m. CT, Friday from 6 a.m. to 6 p.m. CT.