Better Connected, More Informed
When members are better connected and informed about their benefits, they are better equipped to manage their health and healthcare costs. Our dedication to person-centered customer service and digital engagement tools can help members get the information they need to be healthier and make smarter, more cost-effective healthcare choices.
Why Engagement Matters
Affording healthcare in the event of serious illness or accident is at the top of Americans’ biggest financial worries, and many consumers are uncomfortable with their skills and knowledge about benefits and healthcare. That’s why member engagement and personal service is a key pillar of how we do business.
Our secure online portal—myTrustmarkBenefits.com—gives members 24/7 self-service access to customer service, their benefit details, claims information, plan balances, explanation of benefits (EOBs), ID cards, and much more.
myTrustmarkBenefitsWire is a digital communication tool that connects with members via mobile messaging to help them get the most out of their benefits. Through the Wire, we can send members helpful, timely, targeted updates.
Other Products and Services
In addition to our claims and benefits administration expertise, we have a number of other solutions. Take a look:
Self-funded health plan administration provided by Trustmark Health Benefits, Inc.