Health Benefits

Customer Service at Trustmark Health Benefits

Choosing a benefits administrator is an important step for a business, one which we take seriously.

Our customers have a lot of options, and we recognize that we have to work hard to keep our clients happy—or they won’t be our clients for long. We understand the concerns and the opportunities related to self-funded benefits, and we know how to help self-funded clients meet their business goals.


Our client managers keep the lines of communication open, so we can handle questions and requests quickly and effectively. We sat down with one of our client's benefits specialist and their Trustmark client manager to hear what makes an effective client/administrator relationship work.


Through open communication, we come to better understand our clients and their particular needs. By seeing the world through our clients’ eyes we can spot opportunities to anticipate our clients’ needs and create a positive overall experience.
We pride ourselves on anticipating client needs, bringing a collaborative attitude to the relationship, and maintaining total honesty and transparency in our client relationships. Delivering in those three key ways is the foundation for a client-first mindset.


The Client-First Mindset: Moving from "no, because" to "yes, if"


Our client managers work day-in and day-out with our customers to make sure we are meeting the clients’ needs. The attention to detail they bring to the job, and the relationships they build with their clients, help to set us apart from the rest of the industry. Amy Eidemiller, our Senior Director of Client Management for the Northeast Region, explains client management:
Client management is not for the faint of heart. But it is incredibly rewarding. Every day, our clients look to us for help with all kinds of questions about benefits, and how to navigate this often complex industry. Each request from our clients is chance for us to improve their lives. This is what client managers live for: the opportunity to make a positive difference in the lives of others.

Client Managers: Advocacy is at the heart of what we do

But Don’t Just Take Our Word For It

We’ve asked our clients, and brokers, to let us know how we’re doing. Through informal interviews and in-depth analysis, we asked for honest feedback from our stakeholders to find opportunities for us to assess our service and to see what we’re doing well. Over and over, our clients mentioned our responsiveness, our communication, and our understanding of their particular business and culture.

I can’t remember a time when Trustmark couldn’t find a solution or a way to meet my client’s needs. ... Solving problems becomes very easy with Trustmark. When I run into something I’m not familiar with, I call Trustmark and can get the information I need right away. -Drew Butler, VP, Hays Companies

You can read more from our clients, and brokers, on our testimonials page. See what our clients are talking about, and let us know how we can help.